Your satisfaction is our priority. If your product doesn’t meet expectations, DRAPHOMENS offers an easy and transparent return process.

1. Return Eligibility

You may request a return if:

The request is raised within 7 days of delivery

Product is unused, unwashed, and in original condition

Tags, labels, and packaging are intact

Non-returnable items include:

Sale/clearance items

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Customized or altered items

2. Reasons Accepted for Return

Wrong product received

Size mismatch

Defective or damaged item

3. Return Process

Submit a request via website or email

Provide order ID, reason, and photos (if required)

Pickup will be scheduled from your address

Product undergoes Quality Check (QC)

Refund/store credit is issued after QC approval

4. Refund Method

Refunds are provided through:

Original payment method (for prepaid orders)

Bank transfer or store credit (for COD orders)

Store credit for faster processing, if chosen

Refunds are issued within 4–7 working days after QC approval.

5. Damaged, Defective, or Wrong Product

If you receive a damaged or incorrect product:

Inform us within 48 hours

Share unboxing video/photos

Replacement/refund will be arranged immediately

6. Exchange Policy

Exchanges may be available for:

Size issues

Color preference (if stock is available)

Where exchange is not possible, a refund may be issued.